FAQ

FAQ

• When will my order be shipped?

Orders duly completed by 1pm will be processed during the day, otherwise within the following 24 working hours ; orders placed on Saturday or Sunday will be handled the following Monday.

• Which courier do you use for shipments?

Shipments will be delivered via the express courier service DHL+ Espress, Bartolini or Fedex International experss

• What payment methods do you accept?

Credit card (Visa, Mastercard, American Express)

Debit cards

Afterpay

PayPal

Bank transfer (only on request)

Cash on delivery (only on request, only on the Italian market).

• What are the delivery times?

Delivery times are affected by the destination areas of the products.
In Italy delivery is approximately expected by 1/2 working days .
In Europe delivery is approximately expected by 4/5 working days.
In the rest of the world delivery is approximately expected by 5/7 working days .

• How long do I have for returns, is it free?

​In Italy returns are not always free, in Europe it is not free, consult our Return and Refund Policy page. For non-EEC countries, duties and other regularly documented expenses may also be charged in addition to transport costs.

• How can I contact Spatarella customer service?

For any questions or requests for assistance, our customer service is available via email at info@spatarella.eu or through our WhatsApp number +393515208181.

During sales or promotion periods or in the event of unforeseen events, shipping times may vary.